Sana Customer Support
Our dedicated support team is here to help you navigate any challenge, so you can focus on growing your business.
Learn moreHow we support your success
At Sana Commerce, we tailor our support to your business needs:
- Customized solutions? You’ll get a dedicated expert who knows your setup inside and out.
- Standard platform? Access our 24/5 global team anytime you need help.
- Clear expectations: Our SLAs outline response times, so you’re never left in the dark.
- Weekend coverage: Our hosting team is on call 24/7 for urgent issues.
We’re here to help you succeed, with the right support at the right time.
Customer satisfaction is our priority
We’re committed to delivering exceptional support, and we measure our success with your satisfaction.
Here’s how we track our performance:
- CSAT (Customer satisfaction score): We regularly survey our customers to gauge their overall satisfaction with our support. Our current CSAT score is strong, and we’re continually working to improve it even further.
- CES (Customer effort score): We also measure how easy it is for you to get the help you need. Our goal is to make resolving your issues as effortless as possible.
We benchmark our scores against industry standards to ensure we’re providing top-tier support.
ERP expertise in-house
Your ERP system is the heart of your B2B e-commerce solution. That’s why we have a team of ERP developers right here at Sana Commerce.
This means we can provide in-depth support for any ERP-related issues or questions you might have. Whether it’s troubleshooting a connection, optimizing performance, or customizing your integration, our experts are ready to help.
Having ERP developers on staff sets us apart and ensures you get the most out of your Sana Commerce solution. We understand the critical role your ERP plays in your business, and we’re here to support its seamless integration with your web store.
Get answers quicker with Sana Help
We believe in empowering our customers. That’s why we’ve created Sana Help, a self-service platform packed with resources:
- Detailed documentation
- How-to guides
- Troubleshooting tips
- Best practices
With Sana Help, you can:
- Confidently manage your web store
- Resolve issues quickly
- Free up your time to focus on growing your business
We benchmark our scores against industry standards to ensure we’re providing top-tier support.
“Sana’s comprehensive IT support, from developers to regular assistance, was a game-changer for us. When comparing platforms, it was a no-brainer – Sana offered a superior support system tailored to our needs, leveraging our product database in Microsoft Dynamics.”
Jai Baek, Marketing & Creative Director at United Pacific Read more
Need expert support that’s tailored to your business?
Let’s talk. Schedule a free consultation to discuss your specific needs and see how we can help you succeed.