Breaking:
B2B Customer Service needs urgent overhaul
38% of B2B buyers are not satisfied with their customer experience.
B2B businesses must win over customers with improved customer service through AI integration, automation, and a customer-centric mindset.
Read our guide to get:
- Key strategies to elevate customer experience
- Where customer service falls short
- Real-world case studies of B2B customer experience transformation
B2B customer experience shortcomings
B2B Buying is unique. Why isn’t your Customer Service?
Uncover:
- Top sources of Customer Service dissatisfaction
- How the unique B2B buying sales cycle impacts CX
- Most important CX features buyers demand
Key customer experience strategies
Get the blueprint for how to win over buyers with an elevated customer experience:
- Practical tips like mapping your customer pain points and bottlenecks
- Use AI to provide 24/7 support and improved accuracy
- Develop a customer-centric culture to go from reactive to proactive
Real-world CX transformation
See how companies like Atkins & Co Ltd, Birlea, and Harrison & Clough put theory to the test, resulting in massive CX gains:
- 60% reduction in order returns
- 50% reduction in phone orders
- 80% reduction in customer service calls
B2B Buyers aren’t loving the customer experience. Here’s how you can win them back.
Get the key stats, strategies, and real-world examples you need to overhaul your B2B customer experience.