We’re excited to announce a new feature designed to simplify the ordering process for your B2B buyers: Checkout Comments.
In the world of B2B, buyers often need to provide specific details for individual items in their order. Think custom instructions, special requests, or important delivery notes.
Previously, this information could only be added to the order as a whole, making it difficult to match comments to the correct items.
The result? Confusion, errors, and extra work for both buyers and sellers.
The solution
Checkout Comments allow buyers to add comments directly to specific products in their shopping cart. These comments are then visible throughout the checkout process and in the aftersales process, including order details and confirmation e-mails.
Putting Checkout Comments to work
Let’s say you’re a manufacturer selling specialized components. A customer needs to order a set of custom-cut pipes with specific threading and a unique pressure rating. In the past, this would involve a phone call or a lengthy email exchange to ensure the details were correct.
With Checkout Comments, things get much simpler:
For the buyer: The customer simply adds the pipes to their cart and leaves a comment specifying the exact threading and pressure rating required. They can even attach a technical drawing if needed. This eliminates any ambiguity and ensures the order is fulfilled precisely to their specifications.
For the seller: Your team sees the comment directly within the order details, eliminating the need to search through emails or notes. This streamlines order processing, reduces errors, and saves valuable time. No more deciphering handwritten notes or trying to match emails to orders!
See the difference? Checkout Comments bridge the communication gap, making complex orders clear and easy for everyone involved.
Breaking down Checkout Comments on SCC
Let’s dive into what this add-on can actually do on your web store:
Product-specific comments: Buyers can add comments directly to individual products in their shopping cart.
Checkout visibility: Comments are visible throughout the checkout process, allowing buyers to review and verify their instructions.
Aftersales access: Comments are included in order details and confirmation emails, ensuring all relevant information is readily available.
Stay ahead with our latest features.
See what’s new in our product hub.
How to install Checkout Comments
Ready to start streamlining your order process with Checkout Comments?
Here’s how to get it up and running in a flash:
Head to your Sana Admin: Go to Sana Admin > Setup > Ordering > Shopping cart. You’ll see the option to enable Checkout Comments.
Choose your customer types: Decide which customer types you want to have access to this feature (B2C, B2B, or Sales agents). Flexibility is key, right?
That’s it! Seriously, it’s that easy. Now your customers can start adding comments directly to their cart items.
No complex coding, no lengthy installations. Just a quick trip to your Sana Admin, and you’re good to go.
