3-Month Implementation
Ideal if you have a dedicated, full-time resource from your team to focus on the implementation.
Experience accelerated time to value with the Sana Onboarding Service
Get up and running quickly, maximize your investment, and achieve your commerce goals faster.
Onboarding your team
Seamless onboarding with your dedicated team
A successful go-live is our top priority. Here’s how your dedicated team collaborates to accelerate your onboarding:
- Project management: Our experienced project managers lead your implementation, ensuring a structured and timely approach, keeping you informed every step of the way.
- Technical expertise: Our product specialists assess your needs and ensure you’re maximizing functionality from your platform.
- Training and enablement: Access to our online university provides self-paced technical training, complemented by personalized support from your implementation team to ensure you set up your web store as efficiently as possible.
“Very good process from exploring needs to arranging support and custom onboarding, and the onboarding support is excellent. Good product that mostly does what it says it does – very tight integration with Business Central.”
CTO in Construction Industry | Gartner Peer Insights™
Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
The Sana Customer Adoption Plan
Product Adoption
Sana offers comprehensive training, dedicated support, and ongoing education to help your team master the platform and maximize its value.
- Comprehensive Training: Structure your learning with Sana University, along with webinars, and in-person workshops, to help your team master the platform.
- Dedicated Support: Our customer success managers have access to usage reports, and can advise you to maximize what you’re getting out of your product. Plus, our support team is always available to help troubleshoot any issues.
- Ongoing Education: Join our quarterly Sana Spotlight for product updates. We also share a product newsletter that contains the best practices and resources to help you stay ahead of the curve and continue to maximize your investment.
Customer Adoption
Sana’s intuitive platform ensures easy navigation, while personalized onboarding and tailored adoption plans provide seamless customer transitions.
- Intuitive Design: Our platform is designed with user experience in mind, making it easy for your customers to navigate and find what they need.
- Personalized Onboarding: Our dedicated team provides tailored guidance and support to ensure a smooth transition for your customers.
- Tailored Adoption Plan: Get personalized, actionable insights on how to get your customers on-board, and connect with other Sana customers who’ve done the same.
Atkins drives B2B growth with Sana Commerce
Atkins, Ireland’s leading farm and garden machinery supplier, recognized the need to provide a trustworthy B2B experience online. Choosing Sana Commerce Cloud resulted in:
50%
reduced staff for phone orders63%
web store adoption60%
decrease in order returns
Our proven project approach
6-Month Implementation
Suitable if you have a dedicated, half-time resource from your team.
We follow a four-phase approach designed to get you up and running quickly
Initiation
We gather your requirements and align on the implementation strategy.
Installation
We set up your Sana Commerce web store, which comes integrated with your ERP to ensure seamless data flow.
Delivery
We tailor your web store to your needs, providing hands-on training to empower your team.
Go-Live
We launch your store and continue to provide support, ensuring your ongoing success.
“Collaborating with Sana was a truly enjoyable experience. Their remarkable assistance not only simplified the entire process but also eased our worries. From start to finish, they offered dedicated guidance, both pre and post launch. Their thorough induction and training were invaluable, and their reassuring presence notably lessened the stress. We have since happily recommended their service to others in the industry.”
Marketer in Retail Industry | Gartner Peer Insights™
Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
You’re not just gaining a platform, you’re gaining a team.
Sana Commerce helps B2B organizations thrive.