Building Trust with Real-Time Data

The challenge

Outdated Processes in a Modern Marketplace

In the construction and demolition industry, Attach2 Limited delivers precision-engineered excavator attachments to customers worldwide. However, Attach2’s reliance on manual processes created roadblocks that limited their ability to scale effectively.

Tasks like updating pricing, processing orders, and managing inquiries consumed significant time, slowing down both internal operations and customer service.

Key Challenges:

• Real-Time Pricing and Inventory Visibility: Customers needed instant access to accurate pricing and stock data to avoid delays.
• Customer Self-Service: Empowering customers to manage quotes, orders, and inquiries independently was critical to reducing manual workloads.
• Scalable Growth: Attach2 needed a system that could seamlessly onboard large accounts while preparing for expansion to smaller customers.

Complexities

Attach2 Limited’s Mission to Streamline Complex Sales Processes

Staying ahead in their competitive market requires more than just excellent products, it demands operational efficiency and customer-centric solutions.

Attach2 Limited’s growth ambitions were hindered by complexities that many B2B businesses face. Let’s explore these complexities from both a channel and product perspective:

The solution

How Attach2 Limited Transformed Operations with Sana Commerce Cloud

Attach2 sought an e-commerce solution that could provide a seamless, customer-centric experience while integrating directly with Business Central. Their key objectives included:

The results

Streamlining operations and boosting growth

With Sana Commerce Cloud, Attach2 launched an MVP web store in just three weeks, quickly realizing value from the platform and setting the foundation for long-term digital growth. This rapid implementation not only minimized delays but also demonstrated the power of starting with an MVP to drive immediate value. Let’s take a look at some other key results:

Highlighted feature

Personalized Pricing and Real-Time Availability

A standout feature of the Sana Commerce Cloud platform was its ability to seamlessly integrate personalized pricing and real-time product availability into Attach2’s operations. This feature addressed Attach2’s need for precision and transparency in managing its complex pricing structures and stock levels, directly tied to its Microsoft Dynamics Business Central ERP.

With customers expecting tailored pricing and instant stock updates, Attach2 faced challenges in maintaining accuracy across its diverse product catalog and multi-tiered customer agreements. Manual processes previously led to delays, inconsistencies, and a higher risk of errors. The personalized pricing and real-time availability feature eliminated

This feature not only improved customer satisfaction but also enhanced operational efficiency.