Pricing and plans
Whether you are a first-time e-commerce user or have implemented your current solution for years, Sana Commerce has a plan for you to grow and evolve alongside your business and customer needs.
Join 1,500+ customers worldwide
EssentialRequest pricing |
ProRequest pricing |
AdvancedRequest pricing |
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Search & discovery |
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Synonyms
Extend the findability of your products by tagging similar words or creating semantics in the backend. Whether you only allow buyers to search for products through one term or bidirectional – truly understanding buyers’ search behaviors. |
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Dynamic redirects
Instead of showing search results with a list of pages, you can showcase your top searches or best-selling products by creating product-specific web store pages, allowing upsell opportunities, while buyers find exactly what they’re looking for. |
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Keyword fields
Prioritize and boost specific keywords tailored to your buyers. With smart algorithms, you can use product data from the ERP system, PIM system or product attributes from Sana to select and boost your preferred keyword fields. |
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Search suggestions
Find directly what you’re looking for through the search results without the need to type the whole word, Product ID, or blog title and see suggested keywords or products in one overview. |
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Wildcard search
Search for a part of the word or a phrase based on core terms. |
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Phonetic search
Search products by their pronunciation giving buyers with language barriers the flexibility to make honest spelling mistakes. |
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Multiple search operator
Narrow or broaden search terms by using AND or OR when searching for products. |
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Content search
Besides product-specific pages, you can highlight and promote content pages through the web store’s search bar. Help buyers to find pages like information pages, blog articles, FAQs or news articles swiftly from the search bar, that’ll help you sell your products better – boosting the overall content findability of your web store. |
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Facetted filter & preselection
Allow buyers to search for products with facetted filter keywords by only typing the words in the search bar instead of clicking the filters one by one – helping buyers find specific products quicker. |
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B2B sales agreements & discounts |
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Bundle pricing
Use your ERP’s advanced sales capabilities to cross sell related products with bundle discounts. |
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Discount codes
Create discount codes from Sana Admin or enable store discounts in your ERP for all customers or specific customer groups. |
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Volume pricing
Enable volume-specific discounts for bulk purchases — all based on the pricing logic set in your ERP. |
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Sales orders/agreements
Give your B2B clients 24/7 access to sales agreements and automatically apply discounts to their orders. |
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Ordering & payments |
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Subscriptions
Automate recurring orders from the web store and start improving customer relations, securing recurring revenue, and optimizing your sales operations. |
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Pre-order
Empower buyers to place orders for out-of-stock items. |
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Order & request quote
Empower customers to request quotes and place orders by themselves. |
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On account
Authorize B2B clients and sales agents to pay orders on account using the “On Account” payment type during checkout. |
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Payment service providers (PSPs)
Choose from a variety of payment providers based on region or your preferred payment method. |
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Quote to order conversion
Enable customer self-service by giving your customers the ability to convert quotes to orders. |
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Refunds & returns (RMA)
Automate returns with an RMA process that is integrated with the sales order processing of your ERP. |
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Sana Pay
Let customers pay orders and invoices directly during checkout, save their payment details for later and more. |
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Sana Pay+
Get all the benefits from Sana Pay and integrate your web store, ERP and payment data. |
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Paid add-on
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Paid add-on
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Product management |
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Real-time stock information
Ensure your stock information is up to date and accurate — 24/7. |
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Catalog management
Manage your product catalog solely in your ERP, then sit back and relax while our software retrieves that data and displays it in your web store. |
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Product variants
Easily showcase products with multiple variables with either a dropdown or matrix display. |
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Bill of materials (BOM) support
Display a product’s bill of materials from your ERP to buyers browsing your web store. |
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Product groups
Combine related products into groups to make it easier for customers to find the right product. |
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Personalized B2B experience |
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Sales documents
Edit various fields in the documents by adding, removing, or changing the order of the fields and information shown – delighting buyers in their shopping journey. |
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B2B account management
Pull B2B customer data from your ERP and create new shop accounts directly in Sana Admin. |
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Document history
Give customers 24/7 access to all online and offline documents. |
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Customer assortments
Customize your product offering for all customers or optimize it for individual customers. |
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Customer segments
Personalize your web store by creating customer segments based on ERP data. |
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Order on behalf of
Enable your internal teams to place orders, view online and offline customer history, and more. |
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Multi-account hierarchy
Ensure proper access, entitlement and pricing within multitiered account structures. |
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Sales channels |
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Closed web store
For the B2B use case: Authorize customers from your ERP to access your web store by logging in |
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Open web store & guest checkout
For the B2C use case: Any visitor can access your web store and order items. |
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B2B customer registration
B2B customers can create an account in your web store. Customize the signup form by adding custom fields and verify customer registration before activating accounts. |
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Integrated marketplaces
Sell on Facebook Marketplace, Google Shopping or Amazon. |
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Third-party marketplaces
Facilitate an omnichannel experience by selling via online marketplaces and social media. |
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Multi-storefront
Personalize your store for different audiences (I.e., B2B, B2C, etc.) with multiple storefronts. Manage storefronts from just one place: your Sana Admin. |
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Max. 3
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Max. 20
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Internationalization |
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Multi-language
Choose one of our 17 OOTB language packs. Languages can also be configured per web store. |
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Multicurrency
Enable customers around the world to buy in their own currency. |
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Flat rate shipping
Create shipping methods with fixed shipping costs based on country, order total and weight. |
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Real-time shipping rates
Provide real-time shipping rates to your customers. |
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Real-time shipping rates: Freight and LTL support
Provide real-time shipping rates to your customers for shipments of >150lbs (>68kilos). |
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Front-end user experience |
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Product attribute management
Customize product specifications, filter fields, keyword fields, facetted filters, sort fields and product sets directly in the Sana Admin to enhance the searchability of your web store and help buyers find their desired products easily. |
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Two-factor authentication
Unburden your internal teams with enhanced web store’s security while increasing customer’s trust. |
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Search dynamic redirects
Bring complex processes online by effortlessly guiding buyers with B2B specific search terms through your web store. |
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Product attribute group
Help customers find important product specifications and information within your web store. |
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Visual Designer
Build content that converts with our drag-and-drop CMS. |
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Content elements
Enrich your store design with OOTB elements like exploded lookbook, USP bar, Hover-tiles and more. |
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Enhanced site speed
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Responsive design
Enable customers to purchase from you anytime, anywhere with a fully responsive web store. |
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Web store navigation
Import item categories straight from your ERP to create a well-structured website navigation. |
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Faceted search
Create product filters or a search bar based on ERP data to help clients find exactly what they need. |
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Theme customizations
Customize your store design with Sana Commerce Cloud’s built-in theme editor. |
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Content block customizations
Use HTML injections to create custom widgets on an individual page level. |
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OpenAI Automated Product Descriptions
Use OpenAI to automatically create informative and SEO-friendly product descriptions. |
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Services & support |
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Online learning & resources
Learn how to install, configure and manage your Sana Commerce web store with in-depth articles, learning guides, video tutorials and more. |
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Customer support
Sana Commerce offers support to all our customers with dedicated e-commerce experts to answer questions, solve technical issues and more. |
Pool
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Dedicated
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Dedicated paired
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DTAP environments
Create and push changes live in a testing environment. Number of environments varies based on package. |
2
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2
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3-4
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Sana Success Track
Standard support program for all Sana Commerce Cloud customers to help you achieve your e-commerce goals. |
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Customize your web store
Missing a feature? Customization possibilities are available for your specific business needs. |
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SEO & analytics |
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GTM & Google Analytics
Plug-and-play integration with Google Analytics and Google Tag Manager. |
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SEO-optimized URLs
Out-of-the-box SEO optimizations for SEO-friendly URLs. |
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Sana Commerce Insights (Preview)
Get insights into your web store’s performance based on three sources: your ERP, e-commerce and web analytics data. |
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Sana Commerce Insights (Standard)
Take your e-commerce analytics even further: Understand the activity of your customers in different regions and industries and learn where to focus. |
Paid add-on
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Paid add-on
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Included
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Sana Commerce Insights+
Get advanced website data to improve your marketing campaigns and customer journey with insights from PiwikPRO web analytics and your existing commercial analytics. |
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Paid add-on
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Paid add-on
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Integrations |
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Address Auto-complete
Speed up the order process on your web store with the global address auto-complete add-on, expediting the address input from buyers to a handful of keystrokes only. Real-time address suggestions and auto-fill contribute to a reduced session to transaction time and an effortless buyer journey. |
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Punch-out
Automate ordering through multiple systems and adopt an error-free solution that manages your B2B selling journey. The Punch-out add-on streamlines the e-procurement process in your web store. |
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Paid add-on
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Paid add-on
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AX retail
Experience a seamless integration with AX Retail for Microsoft Dynamics. |
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Native ERP
Centralize your data with native ERP integration (Microsoft Dynamics & SAP) — without having to rely on third-party connectors and middleware. |
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APIs
Extensibility opportunities with Sana Commerce Cloud’s API-based architecture. |
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PIM
Streamline all product information such as descriptions, specs, images, attachments and more. |
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Paid add-on
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Included
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3D Product Configurator
Enable your buyers to fully personalize a product to their needs directly on the webstore, for a streamlined online sales process. Our integration combines product information and customer-specific pricing with 3D visuals, increasing sales volumes and returning buyers. |
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LS retail
Integrate with LS Retail (now LS Central) for Microsoft Dynamics NAV, so you can offer the same great shopping experience — in store and online. |
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Mailchimp
Our Mailchimp integration leverages ERP and web store data like order history and customer segments – increasing returning orders and sales volume. |
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Dotdigital
Get advanced email marketing capabilities with Dotdigital to create personalized campaigns. |
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Paid add-on
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Included
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Reliability & security |
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Content delivery network & Managed TLS/SSL certificates
Provide buyers with exceptional web store speed by storing website assets like images, styles and public pages in the cloud and security by automating Transport Layer Security (TLS) certificate renewals. |
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Next Generation Web Application Firewall (NGWAF)
Protect your web store against with hacking attempts and block incoming web traffic from unwanted sources with New Generation Web Application Firewall. |
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Paid add-on
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Included
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Backups
Secure business data from your web store with Sana Commerce’s database backups. |
7 days
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14 days
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30+
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Maintenance mode
If your ERP is temporarily unavailable, customers can still browse your product catalog and place orders without disruption. |
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Multi-installation support
Get extended web store capabilities for multiple (regional) ERP installations, different business units and more. |
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Unlimited
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Load balancing support
Install your web store on multiple servers to ensure smooth performance and reliability despite high traffic. |
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Advanced security & single sign-on
Get enhanced website security including scans on traffic, access to detailed security reports and benefit from single sign-on authentication. |
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Which plan is right for you?
Explore which benefits best meet your business needs. Once you request pricing, one of our e-commerce consultants will reach out to you to discuss:
- Your business’s (e-commerce) goals, challenges and expectations
- How Sana Commerce can support your business processes
- The best-fit plan and pricing based on your business needs and Microsoft Dynamics or SAP ERP system
Thank you for your pricing request
Your request for pricing has been received. One of our e-commerce experts will be in touch with you shortly.
Frequently asked questions
What are the benefits of an ERP-integrated e-commerce solution as opposed to using a mainstream solution?
With an ERP-integrated solution*, all changes to your ERP data appear immediately in your web store and vice versa. Our solution is built into your ERP and does not rely on third-party connectors or middleware.
Sana Commerce Cloud processes all your information in one place, eliminating redundancies, inconsistencies and the need to manually maintain more than one set of business data.
* We only integrate with Microsoft Dynamics & SAP ERPs.
What if my business priorities and e-commerce needs change?
We live in a time where things change rapidly — especially when it comes to digital trends and transformation. So, we understand that your business needs may change as well. We will support you and advise you on the best options for your business.
Does Sana Commerce Cloud integrate with third-party applications?
In addition to our native integration with Microsoft Dynamics and SAP ERP systems, Sana Commerce Cloud has a variety of add-ons and marketplaces to sharpen your web store performance and improve your online offering. We also have technology add-on partners to enhance your customers’ buying experience. You can see the integrations per plan in the list above. For a full list of Sana Apps and other add-ons please see here.
What support do you offer?
Support levels vary based on your selected plan. In general, a more advanced plan comes with access to more senior staff, more service consultant priority and development priority.
Our support services are as follows:
Customer support levels
- Pool: Access to a pool of support employees
- Dedicated: Access to one dedicated support employee if you have customizations
- Dedicated paired: Access to two dedicated support employees. For Advanced customers present in multiple regions (hubs) a dedicated pair per hub will be assigned.
Hosting
We offer 24/7 support on all hosting related issues for all customers.
Technical support
All technical support, including showstoppers (issues with a high impact in a very short time that relates to the customer’s critical business processes).
Implementation partners
Support is either delivered directly from our implementation partners or us. In case the implementation of your platform is done through one of our partners, please reach out directly to them when it comes to supporting possibilities.
How long does it take to implement Sana Commerce Cloud?
The time and resources to implement Sana Commerce Cloud depends on your business needs and existing tech stack.
You can get to work quickly with our out-of-the-box SaaS product, Sana Commerce Cloud, which is easy to deploy and benefits from a largely automated rollout as well as biweekly product updates after implementation.
If you require extensive customizations, implementation will take longer and require bespoke development work. A customized solution will also not benefit from biweekly product updates.
If a customized solution better suits your business needs, a requirements study will be carried out so that you know exactly how much work will be required to implement and when you will be able to launch your ideal web store.
What is the Sana Success Track and how do I join?
The Sana Success Track is a program for all customers on SCC that aligns their e-commerce objectives with a customized program with tools, measurements and initiatives to help you get there. All SCC customers are automatically enrolled through their Customer Success Manager.
Hear from our customers
Excellent out of the box features to gear up e-commerce
High functionality out-of-the-box ERP centric = low (additional) maintenance, easy to use, fast to expand from market to market.
Sana is here to help
Bi-weekly releases, I am excited about the continued improvements and the option to submit wish lists (roadmaps).
Sana works great for my company and my customers
It works great for our customers. We have grown sales year over year with the help of Sana.
Sana Commerce is easy to configure, flexible and responsive
The Sana Administration console is excellent. It allows non-technical employees to administer and modify portions of the website without requiring them to have any web development or coding experience
We now have orders from customers we previously had no contact with.
No more manual order intake and processing. Stock availability, customer-specific pricing, volume discounts, etc. are all administered in NAV and work great in the web store.
Sana Commerce really boosts your online sales.
The pricing for the performance is excellent. Of all the e-commerce solutions we looked at, Sana Commerce was the best in pricing, performance and connection to our ERP.
High level of integration with our ERP.
I like the ability to implement on MS Dynamics Ax, you don’t need to customize a lot in the ERP because Sana includes a high level of integration with MS Dynamics AX. And it is to easy to include the discount policies of each customer and other information from the ERP.
We now have a webshop implemented in a very short amount of time.
The webshop works and we don’t need a whole team in Austria to keep it alive. It just works and we can focus on development and new things. Pros: Standard integration Dynamics AX and Perfion. Fits in our IT Strategy. Very professional people on the Sana team. Fast implementation, no surprises.
Best e-commerce I found that integrates with SAP.
It connects perfectly with our ERP and makes our internal processes so easy. We don’t have to worry about updating the inventory info or stuff like that. The integration is smooth and it also notifies admins when you have an issue with a customer or internal Sana task.
The in site editor is great! Overall we've been very happy with Sana.
The platform’s ease of use, integration with our NAV ERP, and the consistency\uptime. We rarely have issues and if we do we get immediate notifications that are generally telling us something’s wrong on our end with our ERP or connectivity.
We can now offer solid e-commerce capabilities to our B2B customers.
It allows a flawless flow of information between the front-end and the ERP. It removes the most significant pain of any e-commerce platform; truth of data. Customer comments have been terrific so far.
We were able to set up and run a large store in a short time.
The CMS is easy enough for beginners but is also open enough for advanced users to program. The attention to detail when it comes to SEO and minimal setup is a big plus.
